Build Process

Once we receive your order it goes into our build plan. Every item is built to order and are usually made in that order. We do not carry any stock boilers. If you need your boiler urgently please call to discuss. Building time can vary depending on demand.

Shipping

We ship all over the world BUT note that the automaticly generated shipping cost is for the UK ONLY. We charge you exactly what the courier charges us. We dont charge for packaging materials and we try to recycle as much packaging as possible in order to keep our costs down.

Overseas Buyers

Please contact us for a price preferably before ordering as shipping rates will be higher and a Paypal International Fee will be added - this is what Paypal charge us for International transactions.

Materials & Manufacturing

At PSB we only ever use the very highest quality materials which are fully traceable to their point of origin. Everything is made in the UK and meets or exceeds international manufacturing policies. Boilers pictured have been semi polished to show what level of finish can be achieved. We do not supply boilers semi polished. All boilers are acid cleaned, thoroughly washed and cleaned (once steamed even the most highly polisbed copper boiler will instantly change to a very dull colour). Brass products are semi polished to remove scratches.

Testing and Certification

All of our products are tested in accordance with current UK legislation and are issued with a unique certificate to identify that they have been subject to a  pressure test of two times their maximum working pressure (Boilers).

Terms and Conditions

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Payment, refund and return policy
All orders are deemed accepted once full payment has been made. If full payment has not been recieved the order will not be actioned and is deemed void. All items are then produced on a first come basis. Pendle Stean Boilers reserve the right to cancell any order at any time without notice whereby a full refund will be given. By clicking "buy now" customers are directed to PayPal’s web site. We, Pendle Steam, therefore do not see or have access to any customer bank or debit/credit card details. Once payment has been made, PayPal credits our account and sends us an email of customer details and what they have purchased so we can complete the order.Please contact us for alternative payment methods. We would then acknowledge receipt of the order and shipping method and date via email, assuming an email address has been provided by PayPal.
In keeping with their historic nature please note that due to the way the parts are made, that is hand-finished, there may be cosmetic irregularities that do not stop the items from functioning as designed - these are not therefore considered faults. Guarantee –In the unlikely event that a problem should arise with one of our products, which can be attributed to a manufacturing or material defect only, we ask that you consult ourselves initially and then if necessary return the defective part, together with a brief note explaining the problem and will be pleased to repair of if appropriate replace the offending part, free of charge.
If goods are being returned to us, the customer is responsible for all post and packaging costs and shall bear the risk of accidental loss or damage.
The warranty (other than for steam boilers) offered is valid for a period of twelve (12) months commencing from the date of the invoice and is rendered immediately void should the title to the product be transferred by resale or any other means. Additionally, the warranty does not extend to cover goods where a defect is caused by abnormal use, misuse or neglect. Guarantee – Model Boilers. Due to the nature and operation of model steam boilers no warranty can be offered other than to issues due to poor construction. However, we will review each case individually and do our best to resolve any problems. If you are a consumer, the rights referred to above are in addition to and do not affect your statutory rights.
Our liability if you are a consumer -Only applies if you are a consumer: 1 if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
2 we only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
3 we do not in any way exclude or limit our liability for:
3.1 death or personal injury caused by our negligence;
3.2 fraud or fraudulent misrepresentation;
3.3 any breach of the terms implied by section 12 of the sale of goods act 1979 (title and quiet possession);
4 any breach of the terms implied by section 13 to 15 of the sale of goods act 1979 (description, satisfactory quality, fitness for purpose and samples); and
5 defective products under the consumer protection act 1987.
6 events outside our control
6.1 we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. An event outside our control is defined below in clause 6.2.
6.2 an event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
6.3 if an event outside our control takes place that affects the performance of our obligations under a contract:
6.3.1 we will contact you as soon as reasonably possible to notify you; and
6.3.2 our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of products to you, we will arrange a new delivery date with you after the event outside our control is over.
6.4 you may cancel a contract affected by an event outside our control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.
7 we are not liable for loss or damage as a result of our product being operated in a careless manner, not according to operating instructions or circumvention of reasonable safety precautions.

7.1 As each item is hand made to order we do not offer any facility to cancel the order once the transaction is completed. We can only ship to the exact address as supplied on any Paypal order. It is the responsability of the customer to ensure that the Paypal ship to details are correct when placing the order as they can not be ammended at a later time. In the event that the Paypal ship to details are found to be incorrect and we are unable to ship the item no refund will be offered and we will offer alternative ways to resolve the issue wherever possible.

Ordering

Order by clicking on the corresponding Paypal link opposite the item you wish to purchase. Alternatively you can pay by cheque - please call to arrange this.